Retail Short Courses

Service industries like Retail rely on providing excellent customer service to maintain customer loyalty and create a reputation that attracts new clientele.

"Customers vote with their feet.They go where they find the kind of service they want. Research shows that companies that hit on winning service formulas are profitable, grow in market share, and inspire a lot of highly positive word-of-mouth commentary among the people they satisfy".

'The Service Edge'.
Ron Zemke and Dick Schaaf

Staff sometimes need "refresher" workshops and opportunities for professional development. AussieHost is a nationally recognised customer service training program that focuses on interpersonal communications, customer relations and service. It builds personal, professional and community pride and inspires a greater commitment to providing better service.

The AussieHost mission is to create a culture of service excellence within Australia, while contributing to every Australian’s opportunity to achieve personal, professional and commercial significance.